SupplyChef and subsidiaries, including The SupplyChef LLC (collectively referred to as “Company,” “we,” or “us”), are dedicated to protecting your privacy and adhering to the guidelines set forth in this policy. This document outlines the types of data we may gather from you, and our methods for collecting, handling, protecting, using, and sharing that information.

This policy is applicable to information collected via:

  • Our websites and those of our affiliates (“Websites”). This includes but is not limited to domains such as supplychefpdx.com
  • Communications with us through email, text, chat, or other electronic messaging.
  • Interactions over the phone, through the mail, or in person.
  • Mobile and desktop applications that you download from our Websites.
  • Engagements with our advertisements and third-party applications on other websites, provided they link back to this policy.
  • Any individuals or entities with whom we maintain a business-to-business (B2B) relationship in Oregon, as well as employees, job applicants, and independent contractors residing in Oregon.

It does not extend to information collected by:

  • Third parties, such as those linked through applications or advertisements accessible from the Websites.
  • Information pertaining to employees, job applicants, or contractors outside of Oregon.
  • Entities or individuals not residing in Oregon with whom we only have a B2B relationship.

Please review this policy carefully. If you do not agree with our practices, you are free to stop using our Website. By continuing to access or use the Website, you acknowledge and accept our Privacy Policy and Terms of Use, including any future changes. Periodic reviews are recommended as the policy may be updated over time.

Types of Information Collected

We gather a variety of information about users, including:

  • Personal Information that identifies you as an individual or can be reasonably associated with you, such as your name, address, email, phone number, employer, and job title. This includes sensitive information but excludes public records or aggregated consumer data.
  • Non-personal information that doesn’t individually identify you.
  • Data about your internet connection, device, and usage, such as pages visited, visit times, and time spent on each page.

Methods of Collection

We collect information through:

  • Direct submissions from you, such as through form completions or service purchases.
  • Automatic tracking via cookies, web beacons, and other technologies as you navigate our Website.

Information You Provide

This may include:

  • Details submitted via forms, such as during website registration or service subscription.
  • Documents and narratives shared for non-employment programs like scholarships.
  • Correspondence and emails between you and us.
  • Survey responses for research purposes.
  • Transaction details when fulfilling orders.
  • Content you submit for public display, which may be shared at your own risk.

Automatic Data Collection

As you use the Website, we and third-party partners may use technologies to collect data about your device, browsing habits, and online activities. This may include:

  • Traffic and communication data, logs, and resource access.

  • Device information, such as brand, model, IP address, and operating system.
  • Behavioral tracking data, potentially collected over time across various sites.

Technology Used for Automatic Collection

Our Website employs tools like:

  • Cookies: Small files placed on your hard drive. Adjust your browser settings if you wish to block cookies.
  • Flash cookies: Used to store information related to Website preferences.
  • Web beacons: Small files embedded on web pages or emails to monitor traffic or email open rates.
  • Advertising pixels: Used for remarketing and tracking, including pixels from Google Ads, Meta Ads, TikTok, and others.
  • Google Analytics: Helps us analyze traffic and optimize performance. You can learn more and manage your ad preferences through Google’s opt-out options.

For additional details, please visit the Digital Advertising Alliance’s Consumer Choice Tool for managing your targeted advertising preferences.


The following tables outline the categories of personal and sensitive information we have collected over the past 12 months. Please be aware that while examples are provided for each category, we may not collect every item listed within those examples.

Category of Personal Information Examples Collected Retention Period
Identifiers
Real name, alias, mailing address, unique personal identifier, online identifier, IP address, email, account details, social security number, driver’s license, passport, or similar identifiers.
Yes
10 years or until account deletion
Protected classification characteristics (Oregon or federal law)
Age (40+), race, ethnicity, nationality, citizenship, religion, marital status, medical conditions, disabilities, gender, sexual orientation, military/veteran status, genetic information.
Yes
10 years or until account deletion
Commercial Information
Records of personal property, purchases, services obtained, or consumer habits and tendencies.
Yes
10 years or until account deletion
Biometric Data
Genetic, physiological, or behavioral identifiers like fingerprints, facial recognition, voiceprints, iris scans, or patterns related to physical activity or health data.
No
N/A
Internet or Network Activity
Browsing history, search history, and interactions with websites, apps, or advertisements.
Yes
10 years or until account deletion
Geolocation Data
Physical location or movement information.
No
N/A
Sensory Data
Audio, visual, electronic, or other sensory information.
No
N/A
Employment-Related Data
Job history, professional evaluations, or past employment details.
Yes
10 years or until account deletion
Non-public Education Information (FERPA)
Education records like grades, transcripts, schedules, student IDs, financial or disciplinary records.
Yes
10 years or until account deletion
Inferences from Personal Data
Consumer profiles reflect preferences, characteristics, psychological trends, behaviors, and abilities.
Yes
10 years or until account deletion

As part of delivering our products, services, programs, or website to you, we may collect certain sensitive personal information. In the past 12 months, the categories of sensitive personal information we have collected are shown in the table below.

Sensitive Personal Information Category Collected Retention Period
Government identifiers (e.g., social security number, driver’s license, state ID, passport)
No
N/A
Full account access details (e.g., usernames, account numbers, or card numbers with access/security codes or passwords)
Yes
Until account deletion
Precise geolocation data
No
N/A
Racial or ethnic background
Yes
10 years or until account deletion
Religious or philosophical beliefs
No
N/A
Union membership
No
N/A
Genetic Information
No
N/A
Contents of mail, email, or text messages not addressed to us
No
N/A
Biometric data that uniquely identifies an individual
No
N/A
Information about health, sexual activity, or sexual orientation
No
N/A

We only retain personal and sensitive information for as long as necessary for the purposes disclosed during collection.

Use of Cookies and Tracking Technologies by Third Parties

Certain content or applications, such as advertisements, on our Website may be provided by third-party entities, including advertisers, ad networks, content providers, and application providers. These third parties may use cookies, web beacons, or other tracking technologies to gather information about your activity while using our Website. This data may be linked to your personal information or used to track your behavior across various websites and online services. They may utilize this information to deliver interest-based (behavioral) advertising or other personalized content.

We do not have control over the tracking technologies employed by these third parties or how they handle the data they collect. If you have questions about specific ads or targeted content, you may wish to contact the provider directly.

How We Use Your Information

We use the information we collect from you, including personal details, for a variety of purposes, such as:

  • Displaying our Website and its content to you.
  • Providing you with the information, products, or services you request.
  • Processing your scholarship application.
  • Fulfilling any other purposes for which you provide the information.
  • Sending account-related notifications.
  • Fulfilling contractual obligations and enforcing our rights, including for billing and collection.
  • Informing you about changes to our Website, products, or services.
  • Offering personalized product or service recommendations.
  • Connecting you with third-party brands and suppliers, with your consent.
  • Enabling you to engage in interactive features on the Website.
  • Describing any other use when you submit the information.
  • Using your data for any other purpose with your explicit consent.

Additionally, we may use the information we gather to help display advertisements to target audiences for our advertisers. Although we don’t share your personal data for these purposes without your consent, engaging with an advertisement may lead advertisers to infer that you meet their criteria.

We may also use your personal information to collaborate with third-party business partners in developing co-branded products and services and promoting those offerings to you.

For customer service, we use chatbots, which are automated software applications designed to simulate human conversation via text or voice. These bots assist in responding to inquiries on our website or through customer service hotlines using pre-set responses and machine learning algorithms. In cases where the chatbot encounters questions it cannot answer, the inquiry is forwarded to a human representative. If you engage with our chatbot service, we collect and store the personal information you provide, along with a transcript of the interaction, which is shared with our third-party service provider. This information is used for quality control, customer service, marketing, fraud prevention, and security purposes.

Disclosure of Your Information

We may share aggregated information about our users, as well as non-identifiable data, without any limitations. Additionally, we may disclose specific personal information that we collect or that you provide to us in the following ways:

  • To our subsidiaries, affiliates, and related entities
  • To contractors, service providers, and third parties that help support our business, such as payment processors, who are required by contract to keep your personal information confidential and use it solely for the purposes for which we disclose it to them.
  • To a buyer or successor in the event of a merger, acquisition, divestiture, restructuring, or sale of assets, in which personal information held by SupplyChef about Website users is included in the transferred assets.
  • To third-party business partners with whom we collaborate to create co-branded products and services and market them to you.
  • To third parties who may promote their products or services to you, or assist us in marketing our own products and services, provided you have not opted out of such disclosures. These third parties are contractually obligated to keep your personal information confidential and use it only for the purposes for which it was shared.
  • To educational institutions, such as your college or university, when necessary to verify your enrollment status, academic major, or financial aid and scholarship requirements (with your consent when applicable).
  • Publicly, in marketing or advertising materials, if you receive a scholarship or award from SupplyChef. This may include sharing your name, photograph, and biographical, educational, or employment information, including racial or ethnic origin.
  • To fulfill any other purpose for which you provide the information.
  • For any other purpose disclosed at the time you provide the information.
  • With your consent.

Additionally, we may disclose personal information to:

  • Comply with legal obligations, court orders, or government requests.
  • Enforce our Terms of Use or other agreements, including for billing and collection purposes.
  • Protect the rights, property, or safety of SupplyChef, its customers, or others, which may include sharing information with other organizations for fraud prevention and credit risk mitigation.

 

Choices Regarding the Use and Disclosure of Your Information

We are committed to giving you control over the personal information you provide to us. The following options are available to manage how your information is used:

Tracking Technologies and Advertising

You can configure your browser settings to block some or all cookies or to notify you when cookies are being sent. If you choose to disable or reject cookies, please be aware that certain areas of the Website may not be accessible or may not function correctly.

Third-Party Advertising

We use remarketing services to display ads on external websites after you’ve visited our Website. Our third-party vendors and we utilize cookies and other tracking technologies (such as web beacons) to collect information about your browsing activity to optimize and serve ads based on your previous interactions with our Website. This data may be connected to your personal information and could include your online behavior across various websites and services over time.

Promotional Offers from Us

If you prefer not to have your personal information used for our promotional purposes or those of third parties, you can opt-out by emailing us at orders@supplychefpdx.com . If you’ve received a promotional email from us, you can reply with a request to be removed from future mailings. Please note that opting out of promotional communications does not apply to information gathered through product purchases, warranty registrations, service experiences, or other transactions.

Targeted Advertising

We may share your personal information with third parties to deliver targeted ads based on specific preferences. If you do not wish for us to use your information for targeted advertising, you can opt-out by emailing orders@supplychefpdx.com. To ensure this opt-out works, make sure your browser is set to accept cookies.

Payment Processing

When you purchase paid products or services from our Website, we use third-party payment processors to handle transactions. We do not store your payment card details. Your payment information is provided directly to the payment processors, and their privacy practices govern how your personal information is handled. These processors comply with the PCI-DSS standards set by the PCI Security Council (Visa, Mastercard, American Express, Discover), ensuring the secure processing of your payment information.

Third-Party Advertising and Data Collection

We do not have control over how third parties collect or use your information for interest-based advertising. If you have any questions or wish to opt out of receiving targeted ads from third-party vendors, please contact the specific provider directly.

Website Analytics Services

We use analytics tools, such as Google Analytics, to collect data about website traffic and user behavior. For more information about Google Analytics and how to opt-out, please refer to their guidelines.

Accessing and Correcting Your Information

You can access and update your personal information by logging into your account on the Website and navigating to your profile. Alternatively, you can email us at orders@supplychefpdx.com to request access, correction, or deletion of any personal data you’ve shared. If you have an active account on the Website, deleting your personal information will also require the deletion of your user account. We may deny requests to alter information if it would violate legal obligations or cause inaccuracies.

If you delete content or contributions from the Website, copies may still be accessible through cached or archived versions or if other users have saved the content.

Certain state residents may have additional rights regarding their personal information. For more details, please refer to the relevant section below.

Our Policy on “Do Not Track” Signals

You can configure your device or browser to automatically communicate your preference to opt out of the sale or transfer of your personal information. We recognize and respect “Do Not Track” signals sent in commonly recognized formats and will apply your preferences accordingly. If you are logged into your account when we receive a “Do Not Track” signal, we will apply this setting to your account preferences.