Content Disclaimer
The materials and information provided through our services are for general informational purposes only and are not meant to serve as legal advice. While we strive to provide accurate and up-to-date information, laws frequently change, and the content may not always reflect the latest legal standards. Users should consult the applicable state laws and regulations. We disclaim all liability for actions taken or not taken based on the information provided on this site. The content is presented “as is,” with no representations or guarantees regarding its accuracy or completeness.

Customizable Products
Some of our products are customizable and are marked with a special label on their product pages. You can also find a complete list on our Customizable Supplies page. These items may have order minimums, longer lead times, and additional fees. Discounts and promotions do not apply to customized products, which cannot be modified, canceled, or returned.

Some manufacturers allow for up to a 25% over or under delivery of the customizable items. If your order is under-delivered, a proportional refund will be credited to your original payment method or, if applicable, issued as store credit. For over-deliveries, you will be charged for the additional quantity. Please contact orders@supplychefpdx.com with any questions about this policy. By placing a customizable product order, you authorize us to charge for any over-delivery up to 25%.

Equipment Parts
Compatible models are listed as accurately as possible. If you have any questions, feel free to contact our Customer Solutions team before placing your order.

Equivalent Items
Equivalent products are provided as reference replacements for original items based on manufacturer information. They are not necessarily endorsed by the original manufacturers. Any mentioned OEM names are registered trademarks.

Generic / Unbranded Products
We source some of our low-cost items from various vendors based on availability and pricing. This can result in minor differences in product appearance, but the intended use will remain the same. If a product does not meet expectations, please contact at orders@supplychefpdx.com.

Color Representation Policy
We strive to display item colors as accurately as possible. However, device settings may affect how colors appear. Some products, such as textiles, may have natural dye variations. If you’re trying to match an existing item, please reach out, and we will do our best to assist you.

Image Representation Policy
We aim to use the most accurate product images available. In some cases, representative images may include optional features or accessories. We encourage customers to read the product descriptions and any available specification sheets before placing an order. Contact us if you have any questions.

Price Matching Policy
At SupplyChef, we strive to offer the lowest prices. If you find a lower price from a competitor, including shipping costs, let us know through our “ask us” form, and we’ll do our best to match or beat the price.

Proposition 65 Notice for Resellers
If you are reselling products to California customers, you must provide appropriate Proposition 65 warnings. Relevant warnings are available on the product detail pages of items that require them. More information can be found at www.p65warnings.ca.gov.

Sales and Coupon Policy
We regularly offer competitive prices on our site, including passing vendor discounts to our customers. Occasionally, we provide additional sales or coupon codes, which have specific expiration dates. Discounts are not applicable to already discounted items and cannot be combined with other offers. Prices listed outside of our website may be outdated, and we will only honor current prices displayed on our site. Expired coupons or incorrect prices from external sources will not be honored.

Warranty Policy
If an item comes with a warranty, details can be found on its product page. All warranty claims follow the manufacturer’s policy. For international use, please confirm the warranty’s validity in your region.